Exclusively from McGraw-Hill Professional and InfoComm International, the leading audio visual association, this official exam guide covers the latest CTS Certified Technology Specialist exam for AV professionals.CTS Certified Technology Specialist Exam Guide, Second Edition offers complete coverage of the InfoComm Certified Technology Specialist (CTS) designation--the leading internationally recognized audio visual (AV) certification. The CTS credential is based on InfoComm's performance standards for the AV industry and is vendor neutral. This official guide covers all of the exam objectives and features objective callouts at the beginning of each chapter, exam tips, and practice questions with in-depth answer explanations. Electronic content includes one all-new official practice exam and an Adobe Digital Editions eBook Contains a revised four-color insert Covers all topics in the 2013 exam update, including increased IT security, networking, and business content Ideal as both an exam guide and an on-the-job referenceComplete coverage of all exam topics: Site survey; Gathering customer information; Evaluating and recommending changes to a site environment; Developing a functional AV scope; Designing, providing, and selling AV solutions; Conducting a vendor selection process; Marketing AV technologies; Operating AV solutions; Conducting maintenance activities; Managing AV business operations; Managing AV projects and personnel; Conducting estimating, purchasing, and job costing activities; Troubleshooting and repairing AV solutions