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Fitch, Brian Douglas Law Enforcement Interpersonal Communication and Conflict Management (1506303374)

Fitch, Brian Douglas Law Enforcement Interpersonal Communication and Conflict Management (1506303374)

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Merchant: Adlibris

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340,00 kr

Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:

  • Identify and master emotions
  • Master the story
  • Promote positive behaviour
  • Achieve Rapport
  • Control your response
  • Take perspective

When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

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