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268,00 kr
'No one argues the importance of the small scale better than Stephen Young, who calls these make-or-break communications micromessages.'- O magazine
In this groundbreaking book, Stephen Young, one of the foremost national experts in leadership, introduces his concept of 'micromessages.' Those are critical behaviours-looks, gestures, tone, nuance, inflection, syntax-that tell people what we really think of them, in contrast to the words we speak, and show you how to cultivate positive messages that will enhance the whole company.
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